Terms and Conditions

The purchase of any trip constitutes a contractual agreement and your acknowledgement that you have read the Terms and Conditions and that you agree to follow and be bound by them.

Ace Exploration Travel reserves the right to modify or change the Terms and Conditions at any time without prior notice to you, therefore, we urge you to read them carefully each time you purchase any trip.

Prices are valid to December 31, 2022, and include: planning and accommodation as specified in each individual trip description.

1. PAYMENTS

Prices are quoted per person, in Canadian dollars, based on double occupancy. Prices do not include air fare. Single occupancy accommodation is available for a price which may exceed the double occupancy price depending on accommodation required.

A non-refundable deposit or full payment must be received by Ace Exploration Travel as follows:

  • 60 days or more prior to departure: CDN$500 per person is required at the time of booking

  • Less than 60 days prior to departure, full payment is required at time of booking.

  • Payments for deposit and or final payment are accepted by credit card (Visa, Mastercard) or eTransfer.

  • Payment of the program price constitutes your acceptance of the Terms and Conditions.

2. CREDIT CARD BOOKINGS

Your authorization to use your Credit Card number for deposit and/or final payment indicates your compliance with our booking Terms and Conditions. Verbal authorization of your Credit Card confirms your reservation. 60 days prior to travel, full payment will be taken on the Credit Card number provided at the time of deposit (unless Ace Exploration Travel has been previously notified in writing notified to change the Credit Card number on file).

3. IF YOU CHANGE YOUR RESERVATION

If, after your reservation has been confirmed, you wish to alter the arrangements, Ace Exploration Travel will try to satisfy your requirements. If such a change is made at any time 60 days or more prior to departure, or before travel documents are sent, a CDN$100 administration charge per file will be applied. If within 60 days of departure, however, you wish to make a change to your reservation, this will be treated as a cancellation and rebooking, and cancellation charges will be applied as per below.

4. CANCELLATION CHARGES

Cancellations received by Ace Exploration Travel 60 or more prior to departure will be subject to a CDN$100 per person fee. Cancellations received within 59-30 days of departure, 25% of the trip package will be charged. Cancellations received within 30 days of departure will be charged the full trip package.

5. TRAVEL INSURANCE

We highly recommend that our clients obtain insurance to protect their vacation investment. A short-term travel insurance policy can cover non-refundable trip costs due to personal or family illness or accident. Ace Exploration Travel has no liability or responsibility whatsoever in the event of insolvency or bankruptcy by any of the suppliers selected for your trip. We highly recommend that our clients purchase a travel insurance policy that protects their investment from these or other potential losses. Ace Exploration Travel does not offer trip insurance.

6. LIABILITY OF ACE EXPLORATION TRAVEL

Ace Exploration Travel will not assume responsibility for any claims, losses, damages, cost or expenses arising out of personal injury, accidents or death, loss, damage or delay of baggage or other property, or delay, inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental.

We reserve the right to cancel or change the travel services at our discretion, but we will try to substitute comparable services. If we must completely cancel your reservation, and in any event, Ace Exploration Travel’s liability will be limited to a refund equal to the total original purchase price of the trip package. A full refund, however, will not be honored in situations where your reservation must be cancelled by Ace Exploration Travel for reasons which are beyond its control and where Ace Exploration Travel’s contractual obligations with its suppliers does not allow it to obtain reimbursement of the sums paid to the supplier of behalf of the customer. Written notice or any claim against Ace Exploration Travel must be received no later than thirty (30) days after your return from your trip.

7. LIABILITY OF SUPPLIERS

Ace Exploration Travel makes arrangements with suppliers who provide travel services and activities provided in your package. Although we try our best to choose the most reputable suppliers, we cannot be responsible for their acts or omissions. The package is subject to the conditions imposed by these suppliers. Ace Exploration Travel acts only in the capacity of agent for the client or for the supplier of the goods and services rendered and as such, maintains no control over the personnel, equipment, operations or goods of the said supplier.

8. FORCE MAJEURE

Ace Exploration Travel cannot be held liable for any delay, loss of personal belongings, injury, accident, mortality, damage, inconvenience, loss of enjoyment, upset, disappointment or frustration, either mental or physical, owing to a force majeure, that is to say, an unforeseeable event such as, but not limited to, the following:

  • any unjustifiable or negligent act or omission on behalf of a service provider or an employee thereof;

  • any illness, theft, trade dispute, mechanical breakdown, quarantine, war, terrorism, government constraints, civil unrest, poor weather conditions, closing or poor state of repair of an access road, or other factors over which no reasonable control can be exercised by either Ace Exploration Travel.

9. SPECIAL CARE AND ASSISTANCE

All consumers requiring special care, assistance, attention or treatment must advise Ace Exploration Travel of any and all specific needs at the time of booking, in order to advise suppliers of requirements. Please note not all accommodations are properly equipped to handle consumers requiring special care and assistance.

10. SUBSTITUTION OF SERVICES

Some substitutions for accommodations may be required. This could affect quoted prices. We reserve the right to cancel a tour or modify the travel service you have purchased by substituting services, varying the itinerary, or otherwise. In all cases you will receive a comparable or superior product. In the event of a cancellation, our liability will be limited to the purchase price of the travel service only and we shall not be liable for any claims, demands, losses and damages of any nature or kind whatsoever you may have by reason of our modification to, or cancellation of the travel service. Furthermore, suppliers may have the right to substitute other suppliers in their place with or without notice to us or to you. We do not assume responsibility for any claims whatsoever resulting from such substitution.

11. AIR ARRANGEMENTS

Your airline ticket is a contract between you and the air carrier only. The terms and conditions for airline tickets are imposed by the airline please see your airline reservation confirmation for details. Ace Exploration Travel is not responsible if an airline cancels, reschedules, or delays a flight for any reason. If you miss your departure flight or connection, it is your responsibility to work with the airline on which you are ticketed to reach your destination. No refunds will be provided by Ace Exploration Travel for portions of trips missed due to canceled, rescheduled or delayed flights after airport check-in, nor is Ace Exploration Travel responsible for any additional expenses you may incur prior to joining your trip if you miss your departure flight or flight connection.

12. CAR RENTALS

Rental charges are based on a 24 hour clock and the drop off time must coincide with the pick up time to minimize additional charges. Car rental companies require a major credit card upon pick up. Additional drivers and minimum age requirements resulting in extra charges are to be paid locally.

13. PRICES

All prices in this publication are quoted in Canadian dollars unless otherwise stated. These prices are effective at the time of printing of this publication although they are subject to change without notice. Prices are based on availability at time of booking. Once your trip is paid in full, you are guaranteed against future price increase provided no change is made to the original booking.

14. PROOF OF CITIZENSHIP AND TRAVEL DOCUMENTS

It is the full responsibility and at the expense of consumers to obtain all documents required by all relevant government authorities. A valid U.S. or other passport is required for travel to Canada. Passports may have to be valid for at least six months beyond the date of the expected return to your country of citizenship.

15. GOVERNING LAW

Ace Exploration Travel is an Alberta corporation based in Calgary, Alberta, Canada. This contract shall be governed by the laws of the Province of Alberta and the laws of Canada applicable therein. You consent and submit to the exclusive jurisdiction of the courts located in the Province of Alberta, Canada, in all disputes arising out of or relating to the Terms and Conditions and your relationship with Ace Exploration Travel. No representative of Ace Exploration Travel has authority to modify or waive any provision of the contract. Each deposit or monies paid, including verbal or written authorization to charge such monies to your credit card or account, will represent the passenger’s acceptance of the above-mentioned conditions.

I agree that the arrangements supplied by Ace Exploration Travel are as requested. I have read the terms and conditions of this agreement as stated above and understand that it is my responsibility to obtain the correct documentation necessary for entry into my destination.

Terms and Conditions Acceptance:

Card Number:______________________________________________
Expiry Date:______________________________________
Name on Card:_____________________________________________
As per Reservation #:______________________________

Customer Signature:_________________________________________
Date: ___________________________________________